SHIPPING & RETURNS


SHIPPING

SHIPPING DESTINATIONS

We ship to the following countries: Germany (except for the island of Helgoland and the municipality of Büsingen on the Upper Rhine), Austria, Belgium, Canada, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, and United States of America. 


Purchases from Germany: We use predominantly DPD to ship orders made by our customers located in Germany. 


Purchases from Europe (excluding Germany), USA, and Canada: Different logistics providers are used when orders are shipped to the above listed countries. 


Purchases from other countries: For shipping to countries outside Europe and other than USA and Canada, feel free to email us at support@laduett.com and we will try our best to find a solution to ensure you get your clothes.


Delivery time & tracking: All orders are dispatched as soon as possible after you have placed them. You can expect your package to arrive within 3 to 7 working days (depending on the country). You’ll be able to track delivery of the package with the tracking link that you will receive after placing the order. 

SHIPPING COSTS

FREE shipping within Europe: We offer free shipping to the above mentioned countries within Europe. 


20 EUR shipping fee for USA & Canada: For purchases from USA and Canada customers cover the shipping costs. LaDuett charges a flat postal fee of 20 EUR for any shipping to USA & Canada. Additionally, possible customs charges and other fees must be covered by the customer. 

RETURNS

RETURN POLICY

Return period: You have 14 days after delivery of your order to try on the items and determine whether you will keep or return them. This applies to both the LaDuett Box as well as direct orders. 


Return costs: Returns from Germany are free as long as the provided return label is used. For purchases from outside Germany customers cover the return costs.  

RETURN INSTRUCTIONS

For all returns please use the Returns form that is included in your box. For returns from Germany please use additionally the provided Return label (see link below). 


Returns form (for returns from all countries):

The returns form is already included in your box. Please follow the instructions on the returns form and determine which pieces you will keep or return. Keep in mind that items must be undamaged, in unworn condition, and with all tags attached to be eligible for return. If you lost your returns form, you can contact us at support@laduett.com and we will be happy to send it to you by e-mail. 


Return label (for returns from Germany only): 

We offer free returns for Germany as long as the provided return label is used. To create a return label, please use the below link. First fill out your address and required information. Once completed proceed to print the return label that you will use to send the box back to LaDuett. 

RETURNS GERMANY


Returns from Europe (excluding Germany), USA, and Canada: Please fill out the returns form and return the package to the following address: La Duett GmbH, Landwehrstr. 60, 80336 Munich Germany