FREQUENTLY ASKED QUESTIONS


1. GENERAL

What is LaDuett?

LaDuett is a fashion and tech company that empowers women through power-dressing and artificial intelligence. Its community-driven and AI-powered bot, ELSA-BOT, involves the customer throughout the product development and lets them shape the next collection and "powerwoman" style. Basically, LaDuett is a people-powered brand where women empowerment meets tech and fashion. Making women look and feel powerful is our anthem!

Where are you located? Do you have a store?

Our headquarters are located in Munich and we produce in Milan. That is also why we carry Milano and Monaco in our name (Monaco is Munich in Italian and it rhymes perfectly). Currently we only distribute online. Should we open a physical store in the future, we will notify you of course.  

2. COLLECTION ITEMS

I don’t understand your sizes? What is my size?

In order to help you identify the right size for you please check the following international conversion matrix and our measurement table:

What if the item is out of stock?

You can join the waiting list, if an item should not be in stock and we will notify you as soon as it is restocked. Please feel free to contact us and we can search for a similar item at support@laduett.com.

Where do you produce your clothes?

Our clothes are made in Italy. We value the craftsmanship, the exceptional tailoring and the attention to detail. We also purchase our fabrics from Italy and are proud to produce our clothes at the best factories which have over 40 years of experience in high-end fashion and where worldwide known luxury designer brands like Gucci and Prada manufacture. As a principle we only work with factories offering ethical working conditions.

Do you have a store where I can try items on?

We currently do not have a physical store where you can try items on. Should this change in the future, we will notify you of course.

3. SHIPMENT & RETURN POLICIES

What are my shipping options? How much does it cost?

We ship to the following countries: 


 Germany (except for the island of Helgoland and the municipality of Büsingen on the Upper Rhine), Austria, Belgium, Canada, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates, and United States of America.


We offer free shipping within the mentioned countries in Europe. As for Germany, returns are free as well. 


Here are the details: 


Purchases from Germany: We use predominantly DPD to ship orders made by our customers located in Germany. Shipping and returns for purchases from Germany are free. To create and print your free return label, visit laduett.com/returns. 


Purchases from Europe (excluding Germany): Different logistics providers are used when orders are shipped to the above listed countries. Free shipping is arranged for purchase from the above listed countries in Europe. 


Purchases from USA, Canada, UAE: In this case, customers cover the shipping costs which vary from one country to another. Sending to US and Canada costs a postal fee of 20 EUR. Additionally, possible customs charges and other fees must be covered by the customer. 


For shipping to countries outside Europe and other than USA and Canada, feel free to email us at contact@laduett.com and we will try our best to find a solution to ensure you get your clothes.To learn more about the shipping policy please visit www.laduett.com/shipping-and-returns 

How long will it take for items to arrive?

All orders are dispatched as soon as possible after you have placed them. You can expect your package to arrive within 3 to 7 working days (depending on the country). You’ll be able to track delivery of the package with the tracking link that you will receive after placing the order. 

What if I need my items to arrive faster?

In that case, you will have to call or send us an email contact@laduett.com.

What is LaDuett’s return policy?

You have 14 days after delivery of your order to try on the items and determine whether you will keep or return them. 


Returns form 


The returns form is already included in your box. Please follow the instructions on the returns form and determine which pieces you will keep or return. Keep in mind that items must be undamaged, in unworn condition, and with all tags attached to be eligible for return. If you lost your returns form, you can contact us at support@laduett.com and we will be happy to send it to you by e-mail. 


Return label 


Germany: We offer free returns for Germany. To create a return label (Germany only), please visit www.laduett.com/returns. Fill out your address and information, once completed proceed to print the return label that you will use to send the box back to LaDuett. 


EU (excluding Germany): Please fill out the returns form and return the package to the following address:


La Duett GmbH 

Landwehrstr. 60 

80336 MunichGermany 


To learn more about the return policy please visit www.laduett.com/shipping-and-returns 

What if my products arrived damaged?

Our warehouse staff inspects every item to ensure it is in perfect condition. However, if you do receive damaged items please take pictures. 

Send the proof of documented damage via email to support@laduett.com together with the serial number of your order. 

We will make sure the problem is solved as quickly as possible. 

What if I am not able to send back my items within the 14-day period?

If your return is going to be delayed due to some specific reason, please contact us. We understand how hectic modern lifestyle can be and we will do our best to find a solution that will benefit you and LaDuett.

How long does it take to process my return? 

The returns are processed as soon as we receive the items to our warehouse. 

Upon processing the return, LaDuett automatically sends a copy of the refund receipt to the address associated with the customer’s account. 

For more questions about your return and its status, please send us an email to support@laduett.com.

Do you offer exchanges?

Exchanges can be arranged depending on the availability of the product. To make an exchange, feel free to contact us at support@laduett.com. If the item(s) is/are available, the exchange is processed as a return. Then, the new order is dispatched. Bear in mind that exchanges are accepted up to 14 days after the delivery. When exchanging the item, you have already received please make sure all tags are attached and the item is undamaged, unwashed and in unworn condition.

4. ORDER PROCESS & PAYMENT OPTIONS

What payment options do I have?

We offer various payment options including credit card, PayPal, Amazon Pay, Google Pay, Apple Pay, and Sofort Banking (bank transfer). 

Pleas note that Apple Pay only works as express checkout. Thus, you would need to sign in to your Apple Pay account at the beginning of the checkout. In other words, if you are not signed in to your Apple account, you won't be able to pay at the end with Apple Pay, once we ask about payment. 

Can I order different sizes from the same item?

Yes, of course! You can order up to 2 sizes from the same item anytime.

When will I be charged for my order?

When purchasing items individually or through the LaDuett Box page you pay for all ordered items once you click the Complete Order button.

5. THE LADUETT DIAMONDS LOYALTY PROGRAM

What is the LaDuett Diamonds Loyalty Program?

Our LaDuett Diamonds Loyalty Program is a rewards program based on points that we call “Diamonds”. It offers rewards to customers when purchasing LaDuett items (direct order or via LaDuett Box order). Customers can earn and redeem “Diamonds” when buying any of our items. Our LaDuett Diamond Loyalty Program is free of charge. Simply sign-up under laduett.com/laduett-diamonds.

How can I earn LaDuett Diamonds and how much are they worth?

For each 1 EUR you spent (excluding taxes) with LaDuett, you receive 1 Diamond. 1000 Diamonds are worth 50 EUR and can only be applied for future purchases with LaDuett.

How can I redeem LaDuett Diamonds?

To redeem your LaDuett Diamonds, simply visit laduett.com/laduett-diamonds and follow the steps under the button “Spend LaDuett Diamonds”. You need a minimum of 1000 Diamonds to redeem your Diamonds. Diamonds can only be redeemed for new purchases with LaDuett.

6. THE LADUETT WORLD

I really like your stories & advice. How can I be part of it?

We are REALLY glad you like the LaDuett World. You can contribute to it by sending us your own story or advice you would love to give to other women. We will check it and coordinate the next steps with you. Just write us an email at contact@laduett.com

I am interested in teaming up with you – Women Empowering Women! Are you interested?

We are always interested in collaborations with the goal to empower women. Just send us your request via contact@laduett.com  

7. CUSTOMER CARE CONTACTS

How can I contact a LaDuett team member?

Our customer service is available via email at contact@laduett.com. We are always here for all your questions, inquiries, and concerns. Feel free to contact us and we will provide a detailed response in a timely manner.

How can I give you general feedback?

We are happy for any kind of feedback but also anything else you want to share with us (like beautiful snapshots, inspiring stories, etc.). Please email us at contact@laduett.com.

8. PRESS & INFLUENCER & HR CONTACTS

I’m from the Press. How can I get in contact?

We love the press. Get in contact via email at contact@laduett.com. Feel free to contact us.

I’m an influencer and like your products. Can we cooperate?

Influencers play a big role in our community. Get in contact via email at contact@laduett.com. Feel free to contact us.

I want to work for LaDuett. How can I get in contact?

We are always looking for talented individuals to join our team. Get in contact via email at contact@laduett.com. We'd love to hear from you.

CONTACT


Want to get in touch with us? Just fill out the form below or send an email to contact@laduett.com.